Table of Content
You agree that you will not engage in any activities related to this site that are contrary to applicable law, regulation or the terms of any agreements you may have with HSBC. The content and material on this site is for informational purposes only and is not intended as an offer or solicitation for the purchase of HSBC stock, securities or any financial instrument, product or service. HSBC doesn't give investment, tax or other professional advice via social media sites. Any communication between you and HSBC on this site does not alter, change or supersede any of the agreements you may have with us as a customer. When you engage with HSBC via social media, your personal data may be stored on that social media site's servers, which are outside the control of HSBC. PT Bank HSBC Indonesia ("HSBC") strongly recommends that you not share any personal data like your name, address, date of birth, bank account number, credit card number etc. on any social media channels.
Available to current PT Bank HSBC Indonesia ("HSBC") customers and non HSBC customers, its purpose is to provide an additional channel for you to contact us for any query resolution. Currently, on Instagram we only support query resolution through comment on comment box that could be found on each content in our Instagram account @hsbc_id. We will respond to your HSBC related banking queries from 9am to 5pm, Monday to Friday excluding public holidays.
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Currently, on Twitter we only support query resolution through tweet with mentioning @HSBC_ID. So if there's something you need to know, please send us a tweet and mention @HSBC_ID. When you engage with HSBC via social media your personal information may be stored on that social media site's servers, which are outside the control of HSBC and may be outside Indonesia. Any information posted to such sites may be accessed and read by the general public.

The document must be received by the Bank within a maximum period of 20 working days from the initial date of complaint submission, and can be extended for an additional 20 business days. The period of handling complaints will be calculated after the Bank has received complete documentation. "Spam" advertisements or references to non-HSBC offers, products, services or websites.
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You can also give your appreciation/compliment by click here if you have a pleasant and memorable experience with our products and services. We hereby inform you that as of 27 March 2022, you could use SMS OTP as part of verification to enjoy many banking and credit card services using our phone Banking service. HSBC's following of any other Twitter user or retweeting or sharing of any third-party content does not imply any kind of endorsement. HSBC's following of any other Twitter user or retweeting or sharing of any third-party content does not equal endorsement. The HSBC Indonesia Facebook Fan Page is an interactive space for customer engagement, information and knowledge.

Changes are periodically made to the information on the site and linked sites. HSBC's Facebook presences cannot discuss personal account details via Direct Messages on Facebook. If you have an inquiry requiring the sharing of such information, please send us a message through the HSBC Personal Internet Banking or contact us through HSBC Phone Banking.
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HSBC's Twitter presences cannot discuss personal account details via Direct Messages on Twitter. HSBC doesn't give investment, tax, financial product or other professional advice via social media sites. Before making investment decisions, you should refer to the Site and consider the information on the Site having regard to your objectives, financial situation and needs.

If a complaint is made by an appointed and authorized third party, the complaint must be submitted along with a stamped Power of Attorney ("POA") letter and copy ID of the principal. We will investigate and provide our response within 20 business days and in certain conditions, it can be extended for another 20 business day with written confirmation. You can contact our Contact Center service number for further information and assistance regarding complaint handling. Login to your Personal Internet Banking account to send a message to us.
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If for any reason you are not satisfied with our service, you may submit your feedback to us through below channels. HSBC is merely responsible for information that we have posted ourselves. We do not endorse the social media sites themselves, or any information posted on them by third parties or other users. HSBC does not guarantee continuous, uninterrupted or secure access to this site or a linked site. The content, accuracy, opinions expressed and other links provided by the linked sites are not necessarily investigated, verified, monitored or endorsed by HSBC. The information, software, products and description of services published on the site or a linked site may include inaccuracies or typographical errors, and HSBC and/or HSBC members specifically disclaim any liability for such inaccuracies or errors.
Beside providing interactive customer service on @HSBC _ID Twitter page, now you can conveniently find us on HSBC Indonesia Facebook Fan Page. Currently, on Facebook we only support query resolution through comment on comment box that could be found on each content in our Facebook Fan Page. PT Bank HSBC Indonesia ("HSBC") operates channels, pages and accounts on some social media sites to inform, assist and engage with customers. Unless stated otherwise, these are intended for Indonesian customers.
We monitor and record comments and posts made on these channels, pages and accounts about HSBC so that we can improve our services. Unless stated otherwise, these are intended for Indonesia customers and designed for use in Indonesia. We monitor and record comments and posts made on these channels about HSBC so that we can improve our services. We're always looking for ways to provide the best customer service, which is why we've created a new interactive customer service Twitter profile. Available to current customers and non PT Bank HSBC Indonesia ("HSBC") customers, its purpose is to provide an additional channel for you to contact us for any query resolution.

It is not an appropriate forum to discuss your products or financial arrangements. HSBC will not ask you to share personal, account or security information via social media sites, and you should not post such information on any of those channels, pages and accounts. HSBC is merely responsible for information that we have posted ourselves in this sites. Any information posted by third party on those sites shall be the responsibility of the party providing the information. We do not endorse the social media sites themselves, their products or services, or any information posted on them by third parties or other users.
You should also obtain the disclosure document relating to a product referred to on the Site prior to making any decision about whether to acquire the product. 1 To help us continue to improve our services and in the interest of security, we may monitor and record your telephone call with us. Please note that for security reason, we cannot reveal details of banking account/credit card information and/or execute instruction pertaining to banking account/credit card through the above unsecured channel. The Bank can determine and request certain document that must be included in the complaint handling process.
You agree that you will not engage in any activities related to these sites that are contrary to any laws, regulations, the Terms or the Community Rules. We reserve the right to block your access to, or use of, our social media sites for any reason including, without limitation, when we believe on reasonable grounds that you may be in breach of any laws, regulations, the Terms or the Community Rules. At HSBC we are committed to provide you with our best service and effectively deliver the products and services you need. Your comments and suggestions are important to help us improve the quality of products and services that we offer to you.